Shipping – Return of products
The delivery time is set at 15 working days from the time you sent us on our email info @ nsbiomel. com the proof of deposit or from the date that the remittance will appear on the bank account of NS BIOMEL.
The delivery time can be changed:
a) for reasons of force majeure for which we are not responsible of as weather, stops, strikes, unavailability of raw materials etc.
b) When the invoice amount is less than one thousand euro, in which case we undertake the costs of the transporting the products within 15 working days to the city of Thessaloniki, in cooperation with you carrier.
We distribute the products from the county of Evros until the county of Pieria, with our company's own vans in your area. Elsewhere in Greece within 15 working days, we undertake the cost of transportation to the city of Thessaloniki, in cooperation with you carrier.
At delivery and throughout the duration of the unloading of the products in your area, the presence of the employee who is responsible for the receipt of products is necessary, who must sign the invoice and CMR with his signature and written in full his name for the excellent delivery of goods. Otherwise it is assumed to be a full and excellent product delivery.
In case of transshipment of products in the carrier of your choice, make sure to inform the carrier about the quality control on their part. If a product is found to be tampered with, you will be immediately notified of the product return. Otherwise it is assumed to be a full and excellent product delivery.
The current driver of the private trucks of NS BIOMEL is liable only for the loading of the products from our company's premises and during their transport, and not when are unloading them at your place or to another transport company. Please arrange to have staff at your disposal, who will take responsibility of unloading the products. Otherwise it is assumed to be a full and excellent product delivery.
For the return of goods you must complete a return form and you are obliged to return the product with a coming along return card within 10 working days from the date you receive it.
Return a defective product
During the receipt of the goods, the current employee who is responsible for the receipt of products should check the outside packaging, confirming the absence of external and aesthetic defects. In case a product is defected you are entitled to refuse the receipt of the product and return it to its original packaging accompanied by a return ticket to the driver, otherwise you lose any relevant right.
If the consumer finds defective part of the product during unpacking in his area, you must immediately contact our company to clarify the defect and send it to our warehouses within 10 working days in order to put it under quality control.
The products you want to return must be in an excellent condition, sealed in its original packaging and the packaging must not have received damage from weather elements. Otherwise the return of products can not be accepted. NS BIOMEL only is charged with t the transport costs from your place or from yours carriers place to our area.
If you qualify refund, we will refund on the value of the products back after you inform us in writing about the request for return of the products and we accept their return as well as the products have been delivered to our central warehouses.